Warranty
Warranty Claims Process:
If, during the 2-year warranty period, you notice any fractures or damages arising from manufacturing or material defects, we're here to assist you. Please send the following information to our email:
• Order number
• Name and email used when placing the order
• Photos and a description of the imperfections
Exclusions from Warranty Coverage:
While we strive to cover all potential issues, certain situations fall outside the scope of our warranty. These include damages resulting from:
• Accidents
• Negligence
• Misuse or abnormal use
• Improper storage
• Modifications or alterations
• Commercial use of the product
• Over-exposure to high or prolonged heat
• Surface markings due to shipping
• Use of abrasive cleaning tools or chemical cleaning products
• Theft
Swift Resolution of Your Claim:
We aim to resolve your warranty claim efficiently and hassle-free. There are two ways we can assist you:
Specific Part Replacement: If the issue pertains to a specific part of the item, we will identify the problem and send you a replacement part, completely free of charge, including shipping costs.
Whole Item Replacement: In cases where the entire item needs replacement, kindly provide clear and detailed photos of the product, and we will address the matter on an individual basis.
Indoor Use Only - Protect Your Purchase:
To ensure the longevity of your purchase, please refrain from leaving the items outside, as our warranty does not cover damages caused by weather conditions in such cases. These products are intended for indoor use only.
Get in Touch:
Should you have any questions or require support with your claim, please don't hesitate to contact our customer support team via email. We are committed to resolving any issues as promptly as possible.
Thank you for choosing www.tranakids.com. We value your trust in our products and are dedicated to providing exceptional service.
Frequently Asked Questions
How do I place an order?
To place an order, select the desired item, choose the options (size, color, etc.), and click "Add to basket." Proceed to checkout, select your payment method (PayPal, Stripe, or bank transfer), and complete the order.
What is the preparation time for my order?
After receiving cleared payment, we typically prepare orders within 1-5 business days.
Where are orders shipped from?
All orders are shipped from Latvia, EU.
What is the delivery time?
Delivery within the EU usually takes 3-6 business days, subject to any service disruptions.
Do I need to pay customs or additional charges?
No, we cover all customs clearance charges, so there are no additional payments required.
Can I modify my order after it has been placed?
Once an order is placed, changes cannot be made. If needed, you may cancel the order by contacting us at info@tranakids.com.
What payment methods do you accept?
We accept PayPal, ApplePay, credit/debit cards, Stripe, and bank transfers.
How can I track my order?
Once the order is dispatched, you will receive an email with the tracking number to monitor your package.
What is the return period?
You have a 14-day period to return your order.
How do I return my order?
Contact us at info@tranakids.com to initiate the return process. Ensure the items are unused, with tags, labels, and original packaging.
When will I receive a refund for the returned order?
After receiving your return parcel, we'll process the refund within 1 business day, though it may take up to 14 days.
Is it possible to order wholesale quantities?
For B2B cooperation and wholesale inquiries, email our Customer Support Team at info@tranakids.com with relevant details.
What age are TranaKids toys intended for?
Our toys cater to different age groups, from six months to seven years and beyond, providing age-appropriate play experiences.
Are your products safe for kids?
Yes, our products are made in the EU from non-toxic, high-quality materials, meeting all safety standards with CE certification.