Team
RAIMONDS KOKINS. Finance Director, Owner
"I truly believe that it's not enough to make only high quality products. It's the happiness and vitality of children that matters most. Each TRANA™ KIDS product is meticulously designed to stimulate children's motor skills and encourage their joyful growth and boundless energy, and our emphasis on movement and vitality is the essence of each product."
Please contact:
Raimonds: +371 25515924 (ENG, RU, LV)
Frequently Asked Questions
How do I place an order?
To place an order, select the desired item, choose the options (size, color, etc.), and click "Add to basket." Proceed to checkout, select your payment method (PayPal, Stripe, or bank transfer), and complete the order.
What is the preparation time for my order?
After receiving cleared payment, we typically prepare orders within 1-5 business days.
Where are orders shipped from?
All orders are shipped from Latvia, EU.
What is the delivery time?
Delivery within the EU usually takes 3-6 business days, subject to any service disruptions.
Do I need to pay customs or additional charges?
No, we cover all customs clearance charges, so there are no additional payments required.
Can I modify my order after it has been placed?
Once an order is placed, changes cannot be made. If needed, you may cancel the order by contacting us at info@tranakids.com.
What payment methods do you accept?
We accept PayPal, ApplePay, credit/debit cards, Stripe, and bank transfers.
How can I track my order?
Once the order is dispatched, you will receive an email with the tracking number to monitor your package.
What is the return period?
You have a 14-day period to return your order.
How do I return my order?
Contact us at info@tranakids.com to initiate the return process. Ensure the items are unused, with tags, labels, and original packaging.
When will I receive a refund for the returned order?
After receiving your return parcel, we'll process the refund within 1 business day, though it may take up to 14 days.
Is it possible to order wholesale quantities?
For B2B cooperation and wholesale inquiries, email our Customer Support Team at info@tranakids.com with relevant details.
What age are TranaKids toys intended for?
Our toys cater to different age groups, from six months to seven years and beyond, providing age-appropriate play experiences.
Are your products safe for kids?
Yes, our products are made in the EU from non-toxic, high-quality materials, meeting all safety standards with CE certification.